1. General Information

• What kind of products does Otmin offer?
  We specialize in premium digital assets, including professional e-books, creative templates, and high-quality digital guides designed to help you achieve your goals.
• Is Otmin a registered business?
  Otmin is a digital storefront dedicated to providing high-quality educational e-books and creative assets curated by our independent team of digital creators.
• Are these physical or digital products?
  All products on our store are 100% digital. We do not ship any physical goods. You will receive your purchase electronically via download.

1. Payments & Security

• Is it safe to shop on your website?
  Absolutely. Your security is our priority. All transactions are encrypted and processed through Paddle, a world-leading secure payment infrastructure (Merchant of Record).
• What payment methods do you accept?
  Through Paddle, we accept all major credit and debit cards (Visa, Mastercard, American Express, etc.), as well as PayPal and other secure regional payment options.
• Will I receive an invoice for my purchase?
  Yes, an official receipt and invoice will be automatically sent to your email address by Paddle immediately after the transaction is completed.

1. Delivery & Downloads

• How soon will I receive my product?
  Delivery is instant. As soon as your payment is confirmed, you will be redirected to a download page, and a link will also be sent to your email.
• The download link expired or isn’t working. What should I do?
  Don’t worry. If you face any technical issues, just contact our support team at support@otmin.store, and we will manually refresh your link within 24 hours.
• Can I access my purchase from multiple devices?
  Yes, once you download the file, you can transfer it to any of your personal devices (phone, tablet, or computer).

1. Refunds & Cancellations

• What is your refund policy?
  Due to the non-tangible and irrevocable nature of digital goods, we generally do not offer refunds once the product has been downloaded.
• Under what conditions can I get a refund?
  Refunds are only considered in exceptional cases, such as duplicate purchases or confirmed technical defects that we are unable to fix. Please refer to our full Refund Policy page for more details.

1. Support & Contact

• How can I contact your customer service?
  We are here to help! You can reach us via our official business email: support@otmin.store.
• How long does it take to get a response?
  Our support team typically responds to all inquiries within 24 to 48 hours, excluding weekends and public holidays.